Who are we?

We are a distinguished hospitality group operating in the heart of Ghent, Belgium offering in October this year three exceptional properties: the Ghent Marriott, the Residence Inn and Holiday Inn Express & Suites.

• Ghent Marriott stands proudly in the historic city center, gracing the banks of the Leie River within the medieval harbor. Boasting 150 luxurious bedrooms, 9 versatile meeting and event spaces, a renowned restaurant, and a charming terrace overlooking the canal, it's a beacon of hospitality in the city.
• The Residence Inn, Belgium's first of its kind, opened its doors in 2019. Nestled in the southern part of Ghent near the Football Arena and major motorways, it offers 105 modern self-catering apartments, catering perfectly to extended stays with all the comforts of home.
• Excitingly, our growth doesn't stop there: Our owners reopened the Holiday Inn Express & Suites in November 2024 for expanding our footprint and solidifying our presence in the local market. We are thrilled to introduce the newest addition to the Holiday Inn Express family. With our grand opening, we extend a warm invitation to experience unparalleled comfort and convenience in one of Belgium's most charming cities. Situated within easy reach of Ghent's bustling city center, Holiday Inn Express Ghent offers the perfect blend of accessibility and tranquility. Whether you're here for business or leisure, our prime location ensures that you're just moments away from the city's cultural treasures, renowned restaurants, and vibrant nightlife.

A day in the life of…

As Front Office Shift Leader you will assist the Director of Operations, the Front Office manager to lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams.

You will:

• be the team leader and assist with the introduction of new team members.
• assist your team with all challenges and issues during evenings/weekends.
• oversee all continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided regularly.
• ensure cooperation with other departments, particularly housekeeping and maintenance.
• act as the manager on duty on certain days.
• discuss operations with the Front Office Manager, Operations Manager, Finance team and other departments.

Based in the Marriott Ghent, you will be part of a family of passionate people who know that being the best doesn’t always mean working around the clock.

To be successful in this role, you will have experience within the hospitality industry, preferably in a branded property. You must have experience supervising reception team members and have excellent communication skills.

At Aimbridge we look for personality over experience, so it goes without saying that you will have bags of personality and a real flair for hospitality.

As part of the Ghent Marriott family, you will have access to a suite of benefits that include:

• Market-leading salary package with benefits
• DKV hospitalisation insurance
• Daily meal vouchers and yearly ecovouchers
• Hotel discounts with staff rates worldwide
• Access to renowned training platforms e.g. Marriott International to develop your skills

Address:
Korenlei 10
9000 Gent

Interested? Click APPLY: FRONT OFFICE SHIFT LEADER and start your journey with Interstate Hotels & Resorts today. Your dream job awaits…