The Pillows Hotels are a beautiful collection of hotels in The Netherlands and Belgium, with the ambition to realize new locations in all big European cities. At Pillows, it's all about our guests. We pamper them as from their arrival in the hotel. We believe that time is the most precious thing we have, and therefore we make sure that every moment of the guests' stay is exceptional.

As Reservations Agent you process telephone and mail reservations from guests. With commercial insight you think along with the guest, map out all information and don’t forget to upsell our products and services in the process. Besides this you enter both individual and group reservations into the relevant systems. Of course you adjust the relevant feedback from our guests and send out confirmations. In addition, you also process the reservations that come in through our reservation system (PMS). You check all reservations and follow up any requests, such as booking a table at the restaurant. You work closely with the Sales, Revenue and Front Office departments in making the right proposals. You have varying shifts.

Do you have commercial insights? Do you see it as a challenge to fulfill all wishes of our guests? Are you accurate and do you have eye for details?

Check your profile;

• You have several years of experience in a similar role or as Front Office employee in a Hotel
• You are enthusiastic and you have strong communicative skills
• You are known to handle stress well, you are punctual and you have commercial insight
• Knowledge of reservations systems is a plus
• Besides English, you speak fluent French or Dutch
• You can work varying shifts: 8.00-16.00, 9.00-17.00 or 10.00-18.00.

We offer you a great opportunity in what we believe will become one of the best hotels in Belgium, where you will be working as part of a team that strives for success. You will receive a competitive salary with benefits as well as an attractive discount scheme at all the hotels in our portfolio. Considering our ambitions, there will be opportunities for growth within our organization.

At this moment we are looking for support as from July untill December. As our organization changes quickly, we can look forward to long term possibilities and/or extension from the hours, if desired.

Please apply via the link and we will give you feedback as soon as possible and of course hope that we can realize our ambitions with you.

We are looking forward to receiving your application!

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