Who are we?

We are a prestigious hospitality group located in the heart of Ghent, Belgium, proudly managing a portfolio of distinguished properties. Our collection includes the Ghent Marriott, the Residence Inn by Marriott, the recently opened Holiday Inn Express & Suites, and the soon-to-open Courtyard Ghent & Event Center.

At the heart of our portfolio is the Ghent Marriott, a true beacon of hospitality in the historic city centre. Located along the scenic Leie River, within the medieval harbour, the Ghent Marriott boasts 150 luxurious bedrooms, 9 versatile meeting and event spaces, a renowned restaurant, and a beautiful terrace overlooking the canal. As one of the city's most prestigious hotels, the Ghent Marriott provides an unparalleled guest experience, perfectly positioned for those wishing to explore the rich culture and history of Ghent.

Midtown Grill is Ghent’s premier steakhouse, known for serving up the finest cuts and bold flavors, all within the luxurious setting of the Ghent Marriott. We are now looking for a Restaurant General Manager with a passion for hospitality to strengthen our team.

Key Responsibilities:

1. Business & Financial Performance

• Develop and execute strategic plans, including budgeting, forecasting, and revenue management.
• Oversee financial performance, ensuring profitability through cost control, purchasing efficiency, and inventory management.
• Identify market opportunities, analyze competitors, and implement innovative strategies to drive growth.
• Collaborate with marketing teams on campaigns, promotions, and social media initiatives to enhance the restaurant’s visibility and reputation.
• Apply revenue management strategies to optimize table bookings and maximize revenue.

2. Food & Beverage Excellence

• Partner with the Director of Operations and Advisory Chef to develop exciting menu offerings, food and wine promotions, and innovative culinary experiences.
• Maintain high food quality standards, ensuring consistency in preparation, presentation, and service.
• Develop and execute beverage programs within company standards and agreements.
• Champion sustainability efforts, such as local sourcing, seasonal menus, and food waste reduction.
• Oversee compliance with food safety, hygiene, and liquor control policies.
• Develop and execute a whisky and bourbon program with chocolate pairing, creating a unique and immersive guest experience.
• Champion sustainability efforts, such as local product sourcing and building partnerships with suppliers and local producers to support the local market.

3. Guest Experience & Service Excellence

• Lead the team to deliver world-class service, ensuring every guest enjoys a personalized and memorable experience.
• Monitor guest feedback and online reputation (TripAdvisor, Google Reviews), implementing improvements where needed.
• Train and empower employees to provide exceptional service, ensuring guest satisfaction and retention.
• Ensure attention to detail in all aspects of service, from table settings to plating presentation and guest interactions.
• Address guest concerns with professionalism, taking proactive measures to enhance service quality.
• Oversee ambiance, ensuring lighting, music, and table settings align with the restaurant’s concept and brand.

4. Leadership & Team Development

• Recruit, train, and mentor a high-performing team, fostering a positive and inclusive work environment.
• Set clear performance expectations and provide ongoing coaching, feedback, and professional development.
• Conduct performance evaluations, succession planning, and recognition initiatives.
• Ensure compliance with workplace policies, including safety, health regulations, and labour laws.
• Lead by example, demonstrating integrity, professionalism, and a commitment to excellence.

5. Operations & Compliance

• Manage daily restaurant operations, ensuring adherence to company policies and brand standards.
• Oversee inventory control, purchasing, and supplier relations to optimize costs and maintain quality.
• Ensure all health, safety, sanitation, and alcohol regulations are strictly followed.
• Implement and monitor standard operating procedures (SOPs) for smooth restaurant operations.
• Maintain service readiness by ensuring all equipment, dining areas, and kitchen facilities are in top condition.

6. Marketing & Community Engagement

• Develop and execute marketing strategies in collaboration with hotel management and brand teams.
• Manage restaurant-related social media, public relations, and promotional events.
• Partner with local influencers, media, and community leaders to enhance brand awareness.
• Support and participate in off-site networking and community engagement activities.

We seek a passionate, business-savvy leader with at least two years of experience in a similar role within a hotel or high-end restaurant environment.

Are you a dynamic leader with a passion for delivering exceptional dining experiences? Do you thrive in a fast-paced environment, inspiring teams and driving commercial success? If so, we have the perfect opportunity for you!

As Restaurant General Manager, you will be responsible for overseeing all aspects of the restaurant’s operations, from financial performance and guest satisfaction to team leadership and marketing initiatives. You will lead a high-performing team, ensuring the restaurant upholds the highest standards of quality, service, and profitability

What is in it for you?

As part of the Aimbridge family, you will enjoy a comprehensive benefits package, including:

• Market-leading DKV hospitalization insurance.
• Full coverage of public transportation costs for your commute.
• Daily meal vouchers and eco vouchers.
• Access to a variety of online training programs and Horeca Forma training sessions.
• Exclusive hotel discounts with staff rates of up to 50%.

Alongside the benefits on offer, this role will give you a unique opportunity to work as part of a renowned hospitality group with a Global presence, invested in your ongoing development and passionate about retaining key talent.

Geïnteresseerd. Solliciteren kan enkel via deze link: Restaurant General Manager

Vragen?
Marriott Ghent
Korenlei 10
9000 – Gent
training@marriottghent.com